Mura, a new Service Department Advisor was fantastic. I had over $1000 worth of service done recently and he spent a long time explaining what was needed how much and the car was still ready at the same time agreed upon. His customer relations with me was exceptional that I will have to ask for him all the time now.
Excellent Customer Service
We recently purchased a used car from your Lidcombe dealership and was assisted by Jeffrey. This is a recommendation for recognition of excellent customer service, we're both so pleased with the service we received from Jeff. He spent an inordinate amount of time helping us not only with the car, but also by taking us to the RMS to register the car, to spare parts, and to the service centre. Jeff's time with us from start to end removed any anxiety throughout the whole process. We will be back to upgrade. Thank you Jeff.
- Jo and Richard
Pleasure Dealing With The Team
From the moment we considered moving to Hyundai it has been a pleasure dealing with the team at the Croydon office, Vanessa especially, it has been professional yet conversational, efficient without stress and I have never had to pick up the phone once to ask how things are progressing.
When we purchased the car, we did this on the proviso that we were selling our Q5. As it happens our Q5 sold within 3 days and Vanessa immediately offered us a loan car until the Tucsan arrived. This is something that blows a lot of big names out of the water and I can guarantee most customers would be told to sort a solution for themselves.
I am head of business improvement for my organisation and without hesitation I will be using this experience as an analogy of how to do business.
Thank you to your team for making this an enjoyable first experience with Phil Gilbert and Hyundai.
- Robin Y
I want to thank you and your team for the wonderful service you provided us with in relation to the purchase of our new Hyundai Santa Fe. Hubert was extremely helpful from the minute we entered your showroom and he went to great lengths to demonstrate & explain the features of the vehicle. Sarah was great in communicating with me regarding the after-market accessories that we fitted to the vehicle and most importantly you took the time to talk to us and help us achieve the price we wanted.
We have purchased many brand new cars over the last 15 years and I must say the service we got from you & your team matched & exceeded our experience with some prestige brands like BMW & Lexus.
Keep up the good work & look forward to recommending family & friends to you.
Polite and Professional
I recently put my i30 in for warranty work and I must say the level of service I received was excellent. Michael Nguyen was polite and professional. I work for NRMA as a roadside patrol and I will have no hesitation in recommending Phil Gilbert service to any Hyundai or Toyota owner in future. Keep up the good work and a big thank you to all your team.
- Michael M
I appreciate Joshua Saltos’ assistance and follow up in the purchase and delivery of our new car. Very happy with how it went.
- Mark B
Impressed and Appreciative of the Excellent Service
"I recently purchased a Hyundai i30 from your Lidcombe dealership and was assisted in the purchase by Chris Reji, Felix Cheung and Robert Hudson. I just wanted to send a quick thank you, as I have been so impressed and appreciative of the excellent service from your staff. My sales consultant, Chris Reji, was very friendly and knowledgeable as he answered all of my questions efficiently. Felix Cheung, the sales manager, made sure the vehicle met all my needs and his professionalism and attention to detail was very much appreciated. Also Robert Hudson assisted by making the finance process quick and painless while providing me with all the necessary information. I found these gentlemen to be extremely helpful. They went over and beyond and spent the necessary time with me despite the fact I came to the dealership at 4:30pm on a Sunday. They were not pushy like some other sales people and genuinely wanted to assist. Coming from a service based role myself, I find these traits to be rare in salespersons. I would absolutely recommend your dealership to others."
- Jessica H.
Detail to Looking After Customers
Please thank Glenn and his team in Service at Lidcombe from me. Glenn is very helpful and has a lot of time for customers. He even gave me some tips on how to keep the paintwork of my new car in a health condition. I just want to congratulate Glenn on his detail to looking after customers. Also I didn't have an appointment so thanks again for seeing me same day.
- David S.
Come Out Happy and Smiling
I would just like to let you know how well I was treated when I put my car in for service last Thursday 5/2/2015. This is the first time I have completed my car service and come out happy and smiling in 20 years. I was using your service centre for the first time having purchased my i40 Hyundai from another dealer in November. The car had a problem and was due its 45,000 km service. Your head mechanic (diagnostic) drove with me and diagnosed the problem efficiently and correctly. He was courteous, thoughtful and knowledgeable an asset for your business. Your service people were also focused and helpful allowing the process to flow in a timely manner. The courtesy bus was of great assistance in allowing me to continue functioning that day and Sam was exceptional in delivering and picking me up. All costs and services were explained and discussed. Having experienced other car dealer service centres this was such an exceptional process that I had to let you know. A great product is only as good as the people who support it. In the cut throat world of car dealerships and service centres this was such a well run and supported service. I hope it continues. I will definitely be returning.
- Candice W.
I would like to advise you of my recent experience with Phil Gilbert Hyundai Croydon. We came to your yard & found something we were interested in but was still out of our range. We called the yard again & spoke with Will & advised him of the car we were interested in & how much we had to spend. He then proceeded to follow up on my requests. The following sales procedure was problem free & Will constantly kept me informed of the progress. I had even asked for some minor details for the vehicle itself which to my delight he had organised for me. I would recommend buying any car at Phil Gilbert Croydon. The Staff & management seem to be normal people with a genuine concern to help. I can only hope that the Hyundai aftercare service is just as good!
- Jennifer T.
To the Service Team
I would like to thank the team for your support to my vehicle I was experiencing, Morris and Karen being very helpful with call backs to servicing and appointments made and any suggestions made to making the vehicle run well. Another thank you to Toshi for sorting out the repairs with my radio unit which was making a ticking noise which is now sorted. Thank you. I would highly recommend the service team at Five Dock service to others that I know and Hyundai vehicles being reliable.
- Salvatore T.
Faultless and Flawless
Without thinking twice Glenn allowed me and my wife to have his own personal company car until our car has been fixed. I still have trouble believing he without thinking twice took his own child seats out of his personal company car and installed my child seat. I have told so many people about this act of generosity and kindness. I didn’t think service like this existed until Friday. Just want express my gratitude towards Glenn & Joey in the service department. Absolutely faultless and flawless. Great experience!
- Tony A.
Thank you for a great experience when purchasing my car. You maintained a very professional approach throughout and made me feel a very valuable customer every time we spoke or met. All explanations were very clearly given. Your ability to determine what I wanted/needed even before I was completely aware. Your attention to such small details - remembering my exact seating position - knowing which colour the number plates would be even before I said - and, that I needed a coffee to get started (even how to make it!)
- Priscilla D.
Impressive Service and Approach
Just wanted to say how pleased I am with the car. I was impressed with Vanessa's service and approach. Usually women feel either ignored or pressured as a potential customer. I appreciated your friendly, and yet low-pressure manner.
- Jane M.
I was greeted by a member of staff at the driveway entrance who was very polite and explained clearly where I should park and what to do from there. The chap inside at the desk was very polite and explained everything very clearly to me.
- Doreen B.
Attention to Detail
Customer service obviously prides itself on quick efficient and friendly help, answering any questions that you have bearing in mind that people are generally heading off to work and appreciate the fact that most are “in a hurry”. I was very happy with the attention and detail paid to my car.
- Gabriel C.
Very Good at Their Job
My husband and I recently bought a Hyundai IX 35 from your dealership and were assisted in the purchase by Paul Lim Starling and Matthew Gigante. I am writing now to tell you that we found both these men to be very good at their job, and easy to deal with – they both spent the necessary amount of time with us, were sales-oriented without being pushy, answered questions efficiently and quickly, and therefore made the process of buying a vehicle fairly painless. On the basis of our experience we would certainly recommend your dealership, and these two men in particular, to others.
- Cheryl C.
Smooth and Stress Free
I had my car serviced for the first time at Phil Gilbert Service Centre in Croydon and they were efficient, fast and did a great job; even cleaning and vacuuming my car at the end. The team were great at sending out reminders and giving me updates as the service progressed ensuring that the experience was smooth and stress free.
- Morris P.
Super Polite & Helpful
I bought my old car from Trustcott aka Phil Gilbert 8 years ago and it's time for me to get a new car so I went to Phil Gilbert Croydon to give it a try. David was super polite and helpful. I didn't have to do too much talking like other dealerships and he gave me a very attractive price. Mrs and I had no reason not to purchase it from Dave. The car I after is i40 premium which was not available to test drive on my first visit. David was so helpful to organize it for me. Overall I am happy with Phil Gilbert. Not only David but Chris is also very helpful and polite. Congratulations on your new showroom opening!
- Woody L.
The minute I walked into Phil Gilbert Hyundai Lidcombe I was extremely impressed by the presentation and professionalism from the staff. Not only was the Dealership presented at a high standard but I found that new car consultant James Yeun was extremely friendly and attentive to my needs when buying the vehicle. This surprised me as my previous experience at other Dealerships lacked greatly in comparison to Phil Gilbert Hyundai Lidcombe in all areas. From test driving the vehicle to completing the deal was an amazing customer experience that I can't fault. Other Dealerships should look at Phil Gilbert Hyundai’s quality service as a prime example on how one should operate. Thank you to Felix and his team in making this vehicle purchase a memorable moment as it was the ultimate text book example with a personalised polished sales closure. I will be definitely coming back to Phil Gilbert Hyundai in the future to continue business and refer all my friends to James Yeun which went over and above the call of duty by personally delivering my new vehicle.
- Patrick J.
I purchased my wife's Hyundai through another dealership but was so unimpressed with the customer service I received when I returned for the scheduled vehicle maintenance I decided I would take my vehicle elsewhere in future. I booked in for my next service at a different dealership, Phil Gilbert Lidcombe, and I received such excellent service from Glenn through the entire process and was so pleased with the condition of the vehicle when I collected it that I will not only return to Phil Gilbert for all of my future services but will also choose this dealership when it is time for me to purchase my next vehicle. Very impressed with the excellent attention to customer service which was actually even better than I receive at BMW when I service my own car, well done.
- Steve H.