The Hyundai Platinum Dealer Program, launched in 2013 was created to promote the continual improvement of the quality and processes of business operation of Hyundai dealerships in the Australian market. The year-long rewards program with monthly assessment and measurement culminated in 14 dealerships being recognised for their exceptional efforts and consistent results throughout the year.
Dealerships must pass a number of mandatory ‘gateways’ during the year-long assessment program. Performance is measured against a series of individual targets and KPI’s set across performance in a number of key areas, including customer satisfaction, dealership facilities, service and parts and achievement of business and sales targets and compliance with Hyundai operational and business standards.
The end result is the assurance Hyundai customers enjoy the highest of standards at every brand touch-point by an assembly of the most highly professional and competent Hyundai dealerships who are rewarded, and recognised in an audience of their peers.
Phil Gilbert Hyundai Lidcombe was awarded with the Hyundai Platinum Dealer Award 2015 for Excellence, making it 3 years in a row.
