Frequently Asked Questions

• QCan I service my car at Phil Gilbert Hyundai even if I didn’t buy it from you?

  Yes you can. We would be delighted for our trained technicians to look after your vehicle for you.

• QDo you service or repair other makes and models?

  Yes we do. Give us a call today and we are able to provide you with a quote upfront on services or repairs for most makes and models.

• QWhere are your Service Departments located and what number can I contact them on?

  Our locations and contact numbers are;

  Croydon, NSW - 644 Parramatta Road
  Phone 02 8799 7577

  Lidcombe, NSW - 144 Frances Street
  Phone 02 9735 8411

• QWhat are your Service Department business hours?

  Our business hours for both locations are;

  Monday to Friday - 7:30 AM to 5:00 PM
  Saturday - Closed 
  Sunday - Closed

• QWhat is Hyundai’s Roadside Assistance telephone number?

  1800 186 306

• QDo I have to make an appointment prior to bringing my vehicle in?

  Yes. Appointments are essential.

• QCan I service my car if it's fitted with an interlock device?

  We are happy to accept service, repair and diagnostic bookings for vehicles fitted with Interlock devices. However, please note that we do so subject to certain conditions as set out here.

• QHow can I make an appointment?

  To secure an appointment you can contact our Guest Experience Centre on 02 9735 8411 or alternatively book online.

• QDo you offer a shuttle service to the train station so I can get to where I need to go?

  We have currently suspended our courtesy bus service. We do have loan cars available for clients who wish to remain mobile. A small charge applies and only available by prior appointment.

• QDo you have loan cars available while my vehicle is being serviced or repaired?

  Yes we do. For those that require to remain on the road while your vehicle is being serviced, we do have loan cars available for a small fee. Loan cars are only available by appointment only.

• QWhat is the new car warranty period on my Hyundai?

  For vehicles first registered on or after 1st October, 2011 the warranty period is

  Passenger Vehicles (Car & SUV):
  60 months / unlimited km **

  People Mover Vehicles (iMax):
  60 months / unlimited km **

  Light Commercial Vehicles (iLoad):
  60 months / 160,000 km*

  *Applies to all models.
  ** Applies to all models with the exception of vehicles used in commercial application.

• QCan I use Ethanol / E10 fuel in my Hyundai?

  Fuel injected (petrol) Hyundai’s that are manufactured after 31st October 2003 are equipped with fuel systems compatible with alcohol (Ethanol). These vehicles can operate on a maximum of 10% Ethanol / 90% unleaded petrol, however if drivability is affected, the use of 100% unleaded fuel is recommended. Ethanol blended fuel mixed at 10% is generally referred to as E10. Fuel injected Hyundai’s manufactured prior to October 2003 do not have fuel systems compatible to run Ethanol. If E10 is to be used in these vehicles, in must be used in conjunction with periodic use of a fuel corrosion inhibitor. (The Hyundai recommended inhibitor is available under part number AL009M0002). 

• QWhat is The Lifetime Service Plan?

  The Lifetime Service Plan enables you to find out how much your next scheduled Hyundai maintenance is. If you visit Lifetime Service Plan and select your vehicle year, model and service required and it will give you the price of your service upfront. Making it easier for you to budget your motoring costs.

• QIs my vehicle eligible for Lifetime Service Plan?

  Yes, every Hyundai vehicle is eligible for Hyundai Lifetime Service Plan.

• QCan I purchase tyres from Phil Gilbert’s?

  Yes you can. Contact us today and we will provide you with a quote.

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