• QDoes Phil Gilbert have a Hyundai parts and accessories price list?

  Phil Gilbert Hyundai sells a full range of genuine parts and accessories to offer you the opportunity to personalise your car to suit your individual lifestyle - ranging from roof racks, towbars, alloy wheels through to iPod connectivity options. We don’t have a price list on our website due to the sheer volume of options available but you can contact us on 02 9735 8422 or visit us at one of our two retail parts counters. In Lidcombe it’s on the corner of Frances Street and 80 Parramatta Road, and the other is located at 644 Parramatta Road, Croydon.

• QCan I service my car at Phil Gilbert Hyundai even if I didn’t buy it from you?

  Yes you can. We would be delighted for our trained technicians to look after your vehicle for you.

• QWhat documents will I need to bring with me?

  At PGMG, we try to keep the finance approval process very simple. ID's and your last two payslips. If you are self employed just bring your ID's and our finance specialist will instruct you upon asking a few more questions.

• QWhat does the payment of the online deposit mean?

  The payment of the deposit means that You have purchased this vehicle at the “advertised price” including government fees and charges.  You now have 48 hours to enter into a written contract with Phil Gilbert Hyundai (“Us/We”) to document the purchase of the vehicle and to provide Us with a copy of your Driver’s licence. You must act within 48 hours of payment of the deposit or We will rescind the contract.  

  The “advertised” price is the price for which the vehicle was advertised when You paid the online deposit. The advertised price includes all government fees and charges. The advertised price does not include any additional accessories that You choose to add. Any additional accessory purchases will be itemised in the New or Used Vehicle purchase contract and added to the advertised price to make the purchase price, the final price You agree to pay. 

  If You wish to purchase more than one vehicle, You will need to pay a deposit in respect of each vehicle You wish to purchase.  

• QWhich models does Phil Gilbert carry parts and accessories for?

  Phil Gilbert Hyundai carries an extensive range of parts and accessories for a large range of models. Please contact us via the website or on 02 9735 8422 with your 17 digit Vehicle Identification Number (VIN) which is located on your registration papers or compliance plate to discuss your requirements and stock availability.

• QDo you service or repair other makes and models?

  Yes we do. Give us a call today and we are able to provide you with a quote upfront on services or repairs for most makes and models.

• QWhat do I have to do within 48 hours of the payment of the online deposit to complete the purchase?

  You must enter into a New or Used Vehicle purchase contract with Us to purchase the vehicle at the purchase price, being the advertised price, including any government fees and charges and plus the cost of any accessories You choose to add.  

  To enter into a New or Used Vehicle purchase contract within 48 hours of the payment of the online deposit You must take these steps; 

  • sign a New or Used Vehicle purchase contract provided by Us; and  
  • provide Us with a copy of your Driver’s licence.  
• QHow old do I have to be?

  Minimum of 18 years old. Be sure to come and see us on your 18th birthday or with Mum/Dad before then!

• QWhere are your Service Departments located and what number can I contact them on?

  Our locations and contact numbers are;

  Croydon, NSW - 644 Parramatta Road
  Phone 02 8799 7577

  Lidcombe, NSW - 144 Frances Street
  Phone 02 9735 8411

• QWhat if I choose not to proceed to complete the purchase of the vehicle?

  Should You fail to enter into a New or Used Vehicle purchase contract with Us within 48 hours of the payment of the online deposit, We will rescind the contract, and We will refund your online deposit to You.  

  In the case of You failing to enter into a New or Used Vehicle purchase contract with Us within 48 hours of the payment of the online deposit, your online deposit will be refunded to You.  The online deposit can only be refunded to You by a direct credit to an Australian bank account held in your name.   

  To enable your online deposit refund to be processed You will need to provide Us with BSB and account details of an Australian bank account in your name. The refund will usually occur within 5 business days of your account details being provided to Us. 

• QCan I get finance if I am casually employed?

  Yes, we can usually assist most casually employed customers. It’s best to speak to one of our finance specialists in relation to the specific credit criteria.

• QDoes Phil Gilbert sell Hyundai parts online?

  Yes, Phil Gilbert Hyundai’s award winning Parts Department offer a range via our eBay store – visit http://stores.ebay.com.au/philgilbertonline/. You will find a great range and competitive pricing on our eBay parts store.

• QWhat are your Service Department business hours?

  Our business hours for both locations are;

  Monday to Friday - 7:30 AM to 5:00 PM
  Saturday - Closed 
  Sunday - Closed

• QCan I get finance if I am part time employed?

  Absolutely! The same process as a full time employed application.

• QAre prices at Phil Gilbert Hyundai competitive?

  Yes we are. Please remember that every single Hyundai Genuine part and accessory is designed and manufactured to comply with Hyundai’s engineering and testing standards, which is reassuring when you're on the road.

• QWhat terms and conditions apply to the Vehicle purchase contract?

  They are detailed in the New or Used Vehicle purchase contract and will be provided to You by Us.  

• QWhat does OEM parts mean?

  OEM stands for Original Equipment Manufacturer (OEM). Purchasing an OEM parts means you’re buying a part made by the vehicle's manufacturer. These match the parts that came with your vehicle when it rolled off the assembly line. Hyundai Genuine Parts are tested under various simulated extreme conditions to ensure quality, reliability and durability, and are tested to meet Australian Design Rules.

• QCan I get finance if I am on Centrelink benefits?

  Yes, please discuss with our Finance Specialists to discover the many different types of acceptable Centrelink benefits. Most are acceptable.

• QWhat is Hyundai’s Roadside Assistance telephone number?

  1800 186 306

• QI’ve had an accident in my car. Who can I call?

  Contact Phil Gilbert Accident Assist on 1300 652 379. We are able to talk you through the steps you need to take, whether it be having your car towed or which repair centre to take it to. The Accident Assist helpline is open 365 days – 24/7!

• QWhat are aftermarket car parts?

  An aftermarket part is any part for a vehicle that is not sourced from the vehicle manufacturer via the Hyundai Dealer Network. Hyundai Motor Company Australia does not endorse the use of non-genuine parts and accessories which are (aftermarket, second hand, imitation parts) or parallel imported parts when repairing or servicing your Hyundai vehicle.

• QCan I get finance if I am on either an age or disability pension?

  Yes, these are certainly acceptable forms of income. Talk to our finance specialist to discover your borrowing power (we will provide you with a free borrowing power assessment).

• QWhat size tyres do I need for my Hyundai car?

  For further information on tyres and wheels for your Hyundai visit http://www.philgilberthyundai.com.au/service/wheels-tyres/

• QDo I have to make an appointment prior to bringing my vehicle in?

  Yes. Appointments are essential.

• QCan I get finance if I am unemployed?

  The short answer is yes, however a consistent income stream must be visible and we suggest you talk to one of our Finance Specialist who can discuss your eligibility in more detail.

• QHow long does the finance application take?

  The finance application normally takes between 10-20 minutes.

• QHow can I make an appointment?

  To secure an appointment you can contact our Guest Experience Centre on 02 9735 8411 or alternatively book online.

• QWhere are the genuine parts and accessories made?

  Hyundai’s genuine parts and accessories are engineered, manufactured and tested to Australian Design Rules standards by certified Hyundai factories only. This include local and international locations.

• QDo you offer a shuttle service to the train station so I can get to where I need to go?

  We have currently suspended our courtesy bus service. We do have loan cars available for clients who wish to remain mobile. A small charge applies and only available by prior appointment.

• QHow long does my approval take?

  We have most approvals within 24 hours normally once all the required information is received. Certain circumstances might mean it can take a little bit longer.

• QDoes Phil Gilbert offer any warranties on Hyundai parts and accessories?

  Phil Gilbert Hyundai offers the standard Hyundai warranty. Full terms and conditions can be accessed by clicking here

• QDo you have loan cars available while my vehicle is being serviced or repaired?

  Yes we do. For those that require to remain on the road while your vehicle is being serviced, we do have loan cars available for a small fee. Loan cars are only available by appointment only.

• QWould the warranty still be valid if I installed the accessories myself?

  This is determined on a case by case basis and depends on the failure i.e. if the failure is a result of the installation then it would not be covered by warranty e.g. incorrect cleaning agent used not specified in the installation instructions.<

• QCan I do my application over the internet or phone?

  Yes, absolutely. There is no requirement for you to be present at the Dealership for your initial application.

• QCan I have someone come to my work place for the application?

  Yes, this will need to be arranged in advance but we are more than happy to come to you.

• QWhat is the new car warranty period on my Hyundai?

  For vehicles first registered on or after 1st October, 2011 the warranty period is

  Passenger Vehicles (Car & SUV):
  60 months / unlimited km **

  People Mover Vehicles (iMax):
  60 months / unlimited km **

  Light Commercial Vehicles (iLoad):
  60 months / 160,000 km*

  *Applies to all models.
  ** Applies to all models with the exception of vehicles used in commercial application.

• QIf I’d installed aftermarket parts into my car, will my Hyundai warranty be affected?

  Hyundai does not recommend the fitment of non-genuine parts and/or accessories. If any fault or failure is deemed to be caused by the use of any part or product not recommended by Hyundai then the fault or failure will not be covered by warranty.

• QCan I use Ethanol / E10 fuel in my Hyundai?

  Fuel injected (petrol) Hyundai’s that are manufactured after 31st October 2003 are equipped with fuel systems compatible with alcohol (Ethanol). These vehicles can operate on a maximum of 10% Ethanol / 90% unleaded petrol, however if drivability is affected, the use of 100% unleaded fuel is recommended. Ethanol blended fuel mixed at 10% is generally referred to as E10. Fuel injected Hyundai’s manufactured prior to October 2003 do not have fuel systems compatible to run Ethanol. If E10 is to be used in these vehicles, in must be used in conjunction with periodic use of a fuel corrosion inhibitor. (The Hyundai recommended inhibitor is available under part number AL009M0002). 

• QWhat happens if I lose my job?

  At PGMG we use and recommend Toyota finance protection insurance. Please contact one of our Finance Specialists for full details and a copy of the product disclosure statement.

• QWhat is The Lifetime Service Plan?

  The Lifetime Service Plan enables you to find out how much your next scheduled Hyundai maintenance is. If you visit Lifetime Service Plan and select your vehicle year, model and service required and it will give you the price of your service upfront. Making it easier for you to budget your motoring costs.

• QIs my vehicle eligible for Lifetime Service Plan?

  Yes, every Hyundai vehicle is eligible for Hyundai Lifetime Service Plan.

• QCan I purchase tyres from Phil Gilbert’s?

  Yes you can. Contact us today and we will provide you with a quote.

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